{"id":55985,"date":"2015-01-12T10:41:14","date_gmt":"2015-01-12T07:41:14","guid":{"rendered":"https:\/\/www.17047165566933.sritis.lt\/index.php\/2015\/01\/12\/klientus-i-eile-rikiuoja-terminalas-2\/"},"modified":"2024-12-30T10:05:42","modified_gmt":"2024-12-30T07:05:42","slug":"klientus-i-eile-rikiuoja-terminalas-2","status":"publish","type":"post","link":"https:\/\/www.santaka.info\/index.php\/2015\/01\/12\/klientus-i-eile-rikiuoja-terminalas-2\/","title":{"rendered":"Klientus \u012f eil\u0119 rikiuoja terminalas"},"content":{"rendered":"<p><em><\/em><\/p>\n<p>Paskutin\u0117mis pra\u0117jusi\u0173 met\u0173 darbo dienomis Valstybinio socialinio draudimo fondo valdybos Vilkavi&scaron;kio skyriuje \u012fdiegta klient\u0173 paskirstymo sistema.  <br \/> <br \/>\nAtvyk\u0119s \u012f &bdquo;Sodr\u0105&ldquo; interesantas terminalo meniu pirmiausia turi pasirinkti dominan\u010di\u0105 srit\u012f, paspausti atitinkam\u0105 mygtuk\u0105 ir pasiimti atspausdint\u0105 biliet\u0117l\u012f su eil\u0117s numeriu.  <br \/> <br \/>\nSpecialistui pakvietus klient\u0105, numeris parodomas vir&scaron; kabineto, \u012f kur\u012f \u017emogus tur\u0117t\u0173 u\u017eeiti, dur\u0173.  <br \/> <br \/>\nPasak Valstybinio socialinio draudimo fondo valdybos Marijampol\u0117s skyriaus klient\u0173 pri\u0117mimo administrator\u0117s Gitanos Petro&scaron;i\u016bt\u0117s, tokia eili\u0173 paskirstymo sistema naudinga ir specialistams, ir \u012fstaigos lankytojams.  <br \/> <br \/>\n&bdquo;Terminalas suma\u017eina at\u0117jusi\u0173j\u0173 ne pagal aptarnavimo sritis skai\u010di\u0173, tod\u0117l specialistams nereikia nukreipti, lyd\u0117ti \u017emogaus pas kit\u0105 koleg\u0105. Sistema padeda i&scaron;vengti klaid\u0173 ir gai&scaron;aties, kai klientas tik sulauk\u0119s savo eil\u0117s su\u017eino, kad jam reik\u0117jo kreiptis \u012f kit\u0105 specialist\u0105. &bdquo;Sodros&ldquo; darbuotojas ekrane mato, kiek interesant\u0173 yra eil\u0117je ir kiek jie laukia, tad gali trumpinti vieno asmens aptarnavimui skiriam\u0105 laik\u0105. \u017dmon\u0117s aptarnaujami pagal biliet\u0117li\u0173 atsispausdinimo laik\u0105, tod\u0117l nekyla gin\u010d\u0173, kas pirmesnis ar paskesnis&ldquo;, &ndash; sistemos privalumus ai&scaron;kino G. Petro&scaron;i\u016bt\u0117.  <br \/> <br \/>\nPasak klient\u0173 pri\u0117mimo administrator\u0117s, tokia eili\u0173 paskirstymo sistema veikia daugelyje didesni\u0173 &bdquo;Sodros&ldquo; skyri\u0173, o jos \u012fdiegimas visi&scaron;kai pasiteisino. Aptarnavimas \u012fstaigos lankytojams nekelia \u012ftampos, tapo sklandesnis, kokybi&scaron;kesnis ir malonesnis. \u017dmogui nereikia bla&scaron;kytis besiai&scaron;kinant, kur gauti reikiamos informacijos, pa\u010diam ie&scaron;koti reikalingo kabineto ar klausti darbuotoj\u0173, kur kreiptis r\u016bpimu klausimu. Jo aptarnavimui reikaling\u0105 pirmin\u0119 informacij\u0105 lankytojas randa klient\u0173 paskirstymo terminalo meniu ir i&scaron;syk registruojasi pas jam aktualios srities specialist\u0105 vienu mygtuko paspaudimu.  <br \/> <br \/>\nSistemos duomenys naudojami klient\u0173 aptarnavimo kokybei gerinti. Stebima, ar nevir&scaron;ijamas nustatytas maksimalus kliento laukimo laikas, kiek trunka aptarnavimas, kokiais klausimais kreipiamasi da\u017eniausiai, kokios paslaugos yra reikalingiausios.  <\/p>\n<p>&bdquo;Santakos&ldquo; inf.  <\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paskutin\u0117mis pra\u0117jusi\u0173 met\u0173 darbo dienomis Valstybinio socialinio draudimo fondo valdybos Vilkavi&scaron;kio skyriuje \u012fdiegta klient\u0173 paskirstymo sistema. Atvyk\u0119s \u012f &bdquo;Sodr\u0105&ldquo; interesantas terminalo meniu pirmiausia turi pasirinkti dominan\u010di\u0105 srit\u012f, paspausti atitinkam\u0105 mygtuk\u0105&#8230; <\/p>\n","protected":false},"author":1,"featured_media":55986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","jetpack_post_was_ever_published":false,"_FSMCFIC_featured_image_caption":"At\u0117j\u0119 \u012f \u201eSodr\u0105\u201c \u017emon\u0117s pirmiausia turi gauti biliet\u0117l\u012f i\u0161 terminalo. \/ Renatos VITKAUSKIEN\u0116S nuotr.","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-55985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rajone","pmpro-has-access"],"featured_image_urls":{"full":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114.jpg",900,706,false],"thumbnail":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-150x150.jpg",150,150,true],"medium":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-300x235.jpg",300,235,true],"medium_large":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-768x602.jpg",768,602,true],"large":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114.jpg",900,706,false],"1536x1536":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114.jpg",900,706,false],"2048x2048":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114.jpg",900,706,false],"post-thumbnail":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-600x400.jpg",600,400,true],"visualnews_post_thumb":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-600x400.jpg",600,400,true],"woocommerce_thumbnail":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-300x300.jpg",300,300,true],"woocommerce_single":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-600x471.jpg",600,471,true],"woocommerce_gallery_thumbnail":["https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114-100x100.jpg",100,100,true]},"author_info":{"info":["admin"]},"category_info":"<a href=\"https:\/\/www.santaka.info\/index.php\/category\/rajone\/\" rel=\"category tag\">Rajone<\/a>","tag_info":"Rajone","comment_count":"0","jetpack_featured_media_url":"https:\/\/www.santaka.info\/wp-content\/uploads\/2024\/12\/20150112104114.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts\/55985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/comments?post=55985"}],"version-history":[{"count":2,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts\/55985\/revisions"}],"predecessor-version":[{"id":67705,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts\/55985\/revisions\/67705"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/media\/55986"}],"wp:attachment":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/media?parent=55985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/categories?post=55985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/tags?post=55985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}