{"id":55963,"date":"2015-01-09T16:06:53","date_gmt":"2015-01-09T13:06:53","guid":{"rendered":"https:\/\/www.17047165566933.sritis.lt\/index.php\/2015\/01\/09\/klientus-i-eile-rikiuoja-terminalas\/"},"modified":"2015-01-09T16:06:53","modified_gmt":"2015-01-09T13:06:53","slug":"klientus-i-eile-rikiuoja-terminalas","status":"publish","type":"post","link":"https:\/\/www.santaka.info\/index.php\/2015\/01\/09\/klientus-i-eile-rikiuoja-terminalas\/","title":{"rendered":"Klientus \u012f eil\u0119 rikiuoja terminalas"},"content":{"rendered":"

<\/em><\/p>\n

Paskutin\u0117mis pra\u0117jusi\u0173 met\u0173 darbo dienomis Valstybinio socialinio draudimo fondo valdybos Vilkavi\u0161kio skyriuje \u012fdiegta klient\u0173 paskirstymo sistema.
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Atvyk\u0119s \u012f \u201eSodr\u0105\u201c interesantas terminalo meniu pirmiausia turi pasirinkti dominan\u010di\u0105 srit\u012f, paspausti atitinkam\u0105 mygtuk\u0105 ir pasiimti atspausdint\u0105 biliet\u0117l\u012f su eil\u0117s numeriu.
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Specialistui pakvietus klient\u0105, numeris parodomas vir\u0161 kabineto, \u012f kur\u012f \u017emogus tur\u0117t\u0173 u\u017eeiti, dur\u0173.
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Pasak Valstybinio socialinio draudimo fondo valdybos Marijampol\u0117s skyriaus klient\u0173 pri\u0117mimo administrator\u0117s Gitanos Petro\u0161i\u016bt\u0117s, tokia eili\u0173 paskirstymo sistema naudinga ir specialistams, ir \u012fstaigos lankytojams.
\n
\u201eTerminalas suma\u017eina at\u0117jusi\u0173j\u0173 ne pagal aptarnavimo sritis skai\u010di\u0173, tod\u0117l specialistams nereikia nukreipti, lyd\u0117ti \u017emogaus pas kit\u0105 koleg\u0105. Sistema padeda i\u0161vengti klaid\u0173 ir gai\u0161aties, kai klientas tik sulauk\u0119s savo eil\u0117s su\u017eino, kad jam reik\u0117jo kreiptis \u012f kit\u0105 specialist\u0105. \u201eSodros\u201c darbuotojas ekrane mato, kiek interesant\u0173 yra eil\u0117je ir kiek jie laukia, tad gali trumpinti vieno asmens aptarnavimui skiriam\u0105 laik\u0105. \u017dmon\u0117s aptarnaujami pagal biliet\u0117li\u0173 atsispausdinimo laik\u0105, tod\u0117l nekyla gin\u010d\u0173, kas pirmesnis ar paskesnis\u201c, \u2013 sistemos privalumus ai\u0161kino G. Petro\u0161i\u016bt\u0117.
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Pasak klient\u0173 pri\u0117mimo administrator\u0117s, tokia eili\u0173 paskirstymo sistema veikia daugelyje didesni\u0173 \u201eSodros\u201c skyri\u0173, o jos \u012fdiegimas visi\u0161kai pasiteisino. Aptarnavimas \u012fstaigos lankytojams nekelia \u012ftampos, tapo sklandesnis, kokybi\u0161kesnis ir malonesnis. \u017dmogui nereikia bla\u0161kytis besiai\u0161kinant, kur gauti reikiamos informacijos, pa\u010diam ie\u0161koti reikalingo kabineto ar klausti darbuotoj\u0173, kur kreiptis r\u016bpimu klausimu. Jo aptarnavimui reikaling\u0105 pirmin\u0119 informacij\u0105 lankytojas randa klient\u0173 paskirstymo terminalo meniu ir i\u0161syk registruojasi pas jam aktualios srities specialist\u0105 vienu mygtuko paspaudimu.
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Sistemos duomenys naudojami klient\u0173 aptarnavimo kokybei gerinti. Stebima, ar nevir\u0161ijamas nustatytas maksimalus kliento laukimo laikas, kiek trunka aptarnavimas, kokiais klausimais kreipiamasi da\u017eniausiai, kokios paslaugos yra reikalingiausios.<\/p>\n

\u201eSantakos\u201c inf.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Paskutin\u0117mis pra\u0117jusi\u0173 met\u0173 darbo dienomis Valstybinio socialinio draudimo fondo valdybos Vilkavi\u0161kio skyriuje \u012fdiegta klient\u0173 paskirstymo sistema. Atvyk\u0119s \u012f \u201eSodr\u0105\u201c interesantas terminalo meniu pirmiausia turi pasirinkti dominan\u010di\u0105 srit\u012f, paspausti atitinkam\u0105 mygtuk\u0105… <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","jetpack_post_was_ever_published":false,"_FSMCFIC_featured_image_caption":"\u012e \u201eSodr\u0105\u201c at\u0117j\u0119 klientai pirmiausia tur\u0117t\u0173 pasinaudoti terminalu. \/ Renatos VITKAUSKIEN\u0116S nuotr.","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-55963","post","type-post","status-publish","format-standard","hentry","category-uncategorized","pmpro-has-access"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","post-thumbnail":"","visualnews_post_thumb":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"author_info":{"info":["admin"]},"category_info":"Be kategorijos<\/a>","tag_info":"Be kategorijos","comment_count":"0","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts\/55963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/comments?post=55963"}],"version-history":[{"count":0,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/posts\/55963\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/media?parent=55963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/categories?post=55963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.santaka.info\/index.php\/wp-json\/wp\/v2\/tags?post=55963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}